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Service Admin Team Leader - Ref23465
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Service Admin Team Leader - Ref23465

Posted 22 February by MARLOWE FIRE & SECURITY LIMITED
Salary icon £25,000 - £26,500 per annum
Location icon Wellingborough , Northamptonshire
Service Admin Team Leader - WellingboroughMarlowe Kitchen Fire Suppression, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Service Account Coordinator Competitive basic salary between £25,000 & £26,500 Royal London Pension Life Assurance x 4 of Salary 25 Days Holiday Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme......RequirementsOur Service Admin Team LeaderSupervise a busy, customer service focused office, dealing with Fire Suppression Installation and Maintenance works nationwide. You will have a growing team of office staff who manage their clients' needs from order to completion. Manage the Teams daily invoicing process to ensure all jobs are handled in a timely manner and assist with any queries that need resolving. Assist the team with any stock queries arising from the invoicing process. Support any Apprentices through their course work and assist them in completion of their modules as required. Liaise with Apprenticeship provider to arrange meetings, updates, etc as required. Ensure Team Motivation, providing incentives, team building activities, etc Provide training and support to the Team as required to ensure their daily duties are met and Customer Service levels remain high. Identifying potential process improvements and assisting Office Manager in implementing continuous improvements throughout the Teams. Ensure each Team member has the correct level of workload suitable for their role. Work closely with the National Service Manager to ensure the Engineering and Admin Team are working together efficiently and reporting and NC's. Personnel administration including Sickness, Absence, holidays, VIP's, disciplinaries, performance management in conjunction with Office Manager. Assisting Office Manager with Accredited Systems administration, complaints handling, providing daily, weekly reporting and month end procedures, ensure absence cover across the Team where required due to shortages. Work wear ordering, Handling and payment of Penalty Charge/Fines/Speeding notices etc Ensure all tasks required are complete to provide a smooth operation and running of the office. You will also be required to liaise with all departments and head office to ensure the smooth operation and collaboration across the business and assist the Divisional Managers as appropriateWho We're Looking ForIn addition to having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this opportunity, we are specifically looking for candidates who offer: High level of organisational and process management skills Ability to supervise people and proven record of previous supervisory experience Ability to make decisions Strong sense of initiative and a "can do" attitude Articulate and good telephone manner Excellent written communication and numerical skills Keen eye for attention to detail High level of computer proficiency and demonstrable working knowledge of Microsoft Office Excellent interpersonal skills Ability to work independently and as part of a team RIGHT TO WORKMarlowe Fire & Security Group do not offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.BenefitsHow we Attract, Reward & Retain Our EmployeesAt Marlowe Fire Kitchen Suppression we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. Competitive basic salary between £25,000 & £26,500 Royal London Pension Life Assurance x 4 of Salary 25 Days Holiday Mental Health & Well-being Scheme Paid Refer a Friend Scheme Employee Recognition Scheme Development & Progression opportunities Excellent training to enable you to succeed within your role About Marlowe Kitchen Fire SuppressionMarlowe Kitchen Fire Suppression are the market leader in kitchen fire suppression systems, we design, install and maintain systems for customers across the UK including hotels, restaurants, schools, hospitals and fast food outlets.We specialise in: Restaurant Fire Suppression, Residential & Domestic Kitchen Fire Suppression, Ansul Restaurant Fire Suppression, Kitchensafe Fire Suppression.About Marlowe Fire & Security GroupMarlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc.Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers.Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.Our Business Include: Marlowe Fire & Security Group Marlowe Fire & Security Alarm Communications Griffin Fire Hadrian Technology Marlowe Kitchen Fire Suppression FAFS Fire & Security MJ Fire Morgan Fire Protection Victory Fire Clymac Marlowe Smoke Control Equal OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Required skills

  • 1
    Team Leader
  • 1
    customer service
  • 1
    administration
  • 1
    microsoft
  • 1
    Excel
  • 1
    scheduling
  • 1
    coordinator
  • 1
    leadership skills
  • 1
    purchase orders
  • 1
    team support

Reference: 52178871

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