Senior Service Desk

JOB TITLE:Senior Service Desk

LOCATION: Bristol Area

SALARY: £30,000-£40,000

WAY OF WORKING: Full time - 5 days a week onsite

THE BUSINESS:

• We are happy to be partnered with a large manufacturing company

THE OPPORTUNITY:

You will require the following:

• Performs timely resolution of workstations, mobile, hardware and software problems within SLAs
• Follow-up all processes for use of IT systems
• Conforms to international key IT processes such as support, change and asset management (ITIL)
• Break-fix and support in Microsoft & Mac environment for laptop and desktop
• 365 and Exchange administration - eg mailbox limits, mailbox sharing
• Coordinate with vendors/Contractors for provision of end-user support (eg, Hardware repair, replacement, intervention)
• Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs.
• Help to manage CMDB (Configuration Management Database)
• Provide IT support for on-site and/or off-site events and meetings
• Manage and inventory LAN cabling/racking, coordinate port activations and deactivations.
• Train and mentor junior service desk staff.

If you are interested in the role, please contact Fin Young at C4S Search!

C4S Search connect future tech talent with leading fintech businesses and are always keen to hear from all IT Specialist and what you are looking for!