Senior Service Desk Analyst

Faculty / Directorate

De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the university to maintain the quality of its provision and its distinctiveness.

Role

The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high-quality IT and media services across the university. As part of this agenda, we are currently seeking an experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery.

Ideal Candidate

An exciting opportunity exists for an experienced Senior Service Desk Analyst to join a dynamic Service Desk team that is responsible for providing an excellent service supporting students and staff within the University.

We are looking for someone with experience of providing telephony and face to face IT support to customers. Who leads by example and provides a first-class service in every interaction. You will have excellent team working, communication and organisational skills. With the ability to build effective relationships with customers at all levels. In addition, you must be a strong team player who can analyse and prioritise your own and the team’s workload to meet challenging deadlines. You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service at all times.

This role is part of the Service Desk management team and you will be involved in assisting in the development of the Service Desk team and the service that it provides. In addition to Service Desk activities, you would act as a deputy for the Service Desk Team Leader and represent the Service Desk when appropriate.

Please note this role is a 12 month fixed term contract.