Senior Resident Services Manager - Brighton

PMR are seeking an experienced Senior Resident Services Manager to lead and oversee the onsite lettings and property management team of a BTR development in Brighton. The successful candidate will ensure the successful delivery of services to residents and the client, improving efficiency and increasing profits whilst maintaining a market leading resident experience.

The Senior Resident Services Manager will have overall responsibility for the operations and performance of the asset. Ensuring the smooth running of the asset, all statutory H&S requirements are met, leading on sustainability and customer experience initiatives and ensuring that the team engage with residents in a professional and approachable manner.

Key Responsibilities:

• Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities
• Liaise with the Portfolio Manager and Head of lettings to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised
• Where required assist with the tenancy journey from enquiry through to move in
• Control all costs within budgeted responsibilities, maintaining records of all spend per property
• Ensure all invoicing for your properties is correct and all financial procedures are adhered to
• Review daily all outstanding payments and bad debtors report for your property
• Take the lead on bad debt cases, ensuring the accounts team are kept updated and legal processes are instructed as required
• Conduct weekly building checks within each asset and feedback issues to rectify
• Work with the Facilities Manager to agree PPM contracts for your assets
• Liaising with Estate Managers on all external and grounds maintenance issues
• Responsible for Health and Safety compliance coordination utilising company systems; liaising with the Estate managers where required
• Meet regularly with the FM to discuss compliance measures within each property
• Creating a community feel through communication, events and innovations
• Coordinating social media activity in conjunction with marketing team
• Be the first point of contact for the team regarding any complex resident's complaints to ensure these are resolved within relevant time scales
• In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Experience in managing a team of at least 6 people
• Experience in managing expenditure against budget
• Understanding H&S compliance and complex building matters is a must
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills
• ARLA - Desirable
• IOSH - Desirable

Working Hours - 9am - 6pm Monday to Friday (Saturday rotation will be required - time in lieu)