Senior Relocation Consultant

We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider.

We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services.

This role is responsible for:

• Relocation DSP service delivery
• People & Performance Management
• Compliance & Quality

Responsibilities of the Senior Relocation Consultant include:

• Supporting the Relocation Manager as required, acting as an escalation point for services issues and assigning new cases to other team members
• Serving as the main point of coordination for Relocation services managing VIP cases
• Understanding client specific Relocation policies and service requirements
• Training and mentoring of other team members as required
• Acting as first point of escalation to team members for operational issues
• Managing and negotiating tenancies for VIP assignees
• Oversee and manage Relocation activities including; home search, property services including tenancy management, lease negotiation, lettings, cleaners inventory clerks, landlords agents, and dilapidations negotiation.
• Ensure all services are provided and managed in compliance with company Anti-Bribery & Corruption policy
• Arrange property Check-in/out with Inventory clerk and landlords agent
• Develop, maintain and build a working relationship with transferring (relocating) employee and client HR
• Actively support team members development
• Carry out the pre-assignment briefing and client relocation policy review as required
• Provide continued advice and support to both clients and relocating employees
• Prepare ongoing status reports in line with client’s needs
• Evaluate operational efficiency and recommend process improvements as required
• Review and approve supplier invoices and invoice correctly for the client engagement

Ideal Candidate:

• 3 years + experience working as a Relocation Consultant for a RMC
• Experience in Relocation, Destination Services and/or UK Property sector
• Strong knowledge and experience in Tenancy Management, Lettings, and UK Property services
• Team leadership and supervisory experience preferred
• Staff mentoring and training experience
• Bilingual skills are an advantage but not essential
• Strong customer service skills
• Good communication skills, both verbal and written
• Hybrid working structure available