Senior Operator

Senior Operator

Salary: £25,000 - £26,000

Location: Bristol

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

To support Team Leader in managing a multi-skilled team, in line with core values and competencies, in delivering client contractual service levels consistently and to the required quality levels.

Benefits

• 31 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you'll be doing

• Supporting the Team Leader in ensuring all operational staff receive required/appropriate training and support.
• Monitoring team delivery of service levels, escalating any issues or concerns to the Team Leader proposing actions to resolve where appropriate.
• Aiding and supporting to all end users by diagnosing and solving minor technical issues and processing problems, or, effectively reporting / escalating more complex issues to Production Controller/Team Leader and or Operations Management Team.
• Assisting the Team Leader in collating any data for staff appraisals when required

What we're looking for

• Have strong supervisory skills with ambition to progress within the role.
• Have the ability to work under pressure.
• Have problem solving and decision-making skills.
• Have time management and organisational skills.
• Have prior experience working in a mail-room/office environment that would be nice to have.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!