Senior IT Support Engineer

Senior IT Support Engineer - Burnley - Up to £40k + Benefts

Technical Experience

• Microsoft 365 - Security and Compliance policies
• Azure Active Directory - User management
• Intune - Windows, Android, Apple management
• Windows PowerShell
• Asset management and device lifecycle management
• VoIP phone systems - 3CX / Wildix
• Networking - Ubiquiti
• Endpoint management

Duties to cover:

• Ongoing management of projects/systems and handling IT system change requests and managing product releases. Managing external support functions with an aim to optimize IT service and delivery.
• Improving IT service processes and procedures
• Acting as an escalation point for difficult calls/ tickets.
• Working closely with Business leaders to ensure the IT systems and secure and fit for purpose.
• Working from multiple sites depending on workload and requirements.
• Responsible for the day-to-day management of the IT operations
• Day-to-day delivery, optimisation and improvements of systems, processed and data.
• Maintaining a strong understanding of the organisation's business needs and working closely with other departments to ensure that IT is aligned with those needs.

Please send your CV for futher information.