Senior IT Support Engineer

Posted 2 days ago by Nigel Wright Recruitment
Easy Apply
£35,000 per annum
Sunderland , Tyne And Wear
Permanent, full-time

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Posted by Nigel Wright Recruitment
THE OPPORTUNITY

I am delighted to be partnering one of the region’s leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. 

Salary: £35,000
Location: Doxford Park, Tyne & Wear
Hybrid working: No. this role requires you to be on site.
Working Hours: 37.5 hours per week, Monday – Friday

DAY TO DAY RESPONSIBILITIES

As a senior figure within the team you'll play a pivotal role in delivering high-quality technical support.

Key responsibilities include:
  • Managing incident queues efficiently to ensure timely resolution.
  • Providing 2nd and 3rd line technical support, resolving complex issues.
  • Offering technical escalation support.
  • Delivering user support via multiple channels.
  • Recording hardware details accurately in our Asset Management System.
  • Taking ownership of incidents and requests, escalating when necessary.

YOUR SKILLS & EXPERIENCE

You'll have 3-4 years’ experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility.

To excel in this role, you should possess:
  • Technical aptitude in Microsoft 365 environments, with an interest in Azure Cloud.
  • Managing security software like antivirus and handle networking setups like VLANs and web filtering.
  • Experience mentoring junior team members.
  • Ability to thrive in a fast-paced environment with a proactive attitude.
  • Strong decision-making skills and awareness of ITIL and security principles.

Key Requirements:
  • Prioritise and solve problems efficiently to minimise downtime.
  • Provide excellent customer service.
  • Proficiency in Microsoft technologies and cloud environments.
  • Expertise in networking setups and security software management.
  • Maintain end-user devices and ensure their optimal functionality.
  • Collaborate effectively with colleagues and external partners.
  • Understanding of networking principles and infrastructure components.
  • Proven track record in managing vulnerabilities and maintaining system security.
  • Hold relevant certifications such as Microsoft Azure Fundamentals / Administrator, or ITIL v4 Foundation.


If you're looking for an engaging position offering technical proficiency and leadership prospects, this role might be the ideal fit for you

Reference: 52331912

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