Senior Customer Service Executive

Posted 3 April by Additional Resources Ltd
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Senior Customer Service Executive

Location: Wokingham,Berkshire

Salary: £25k - £29k + Excellent Benefits

The Client:

Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.

The Role:

As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.

Responsibilities:

  • Maintain regular liaison with workshop logistics and various departments to keep customers informed.
  • Timely generation and processing of quotes according to departmental targets.
  • Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
  • Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
  • Collaborating with the supply chain team for necessary parts.
  • Coordinate departmental email management, quote generation, and task distribution, especially in team leader's absence.
  • Oversee critical customer accounts, ensuring exceptional service levels are maintained.
  • Serve as the primary contact for colleagues when the CSM and TL are unavailable.
  • Conduct a minimum number of customer visits annually.
  • Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.

Requirements:

  • Previously worked as a Customer Service Executive or in a similar role.
  • Possess 1-2 years of experience in a similar customer service role.
  • Capable of overseeing AOGs from start to finish.
  • Ability to report customer progress and pinpoint pain areas for resolution.
  • Computer skills including Microsoft Office.
  • Exceptional attention to detail and numerical accuracy.
  • Strong communication and numeracy skills
  • Demonstrated ability to prioritise tasks and manage one's workload effectively.
  • Self-driven with a keenness to acquire new skills and work independently.

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive

Required skills

  • Customer Service
  • Operations
  • Customer Service Advisor
  • Administrator
  • Customer Service Executive

Reference: 52413312

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