Senior customer service and operations manager

Your new company

Are you an experienced and highly motivated individual with a passion for customer service and operations management? I have an exciting opportunity for a Senior Customer Service and Operations Manager to join my client. A fantastic opportunity to work for a reputable organisation.

Your new role

As a Senior Customer Service and Operations Manager, you will be responsible for managing the administrative purchasing of footwear and apparel for the Company, customer liaison correspondence, raising and maintaining sales orders, logistical coordination and management of one or more brands, managing Free-On-Board prices and selling prices by customer, and handling warehouse allocation and delivery.

You will collaborate with suppliers, manufacturers, and logistics partners to ensure timely delivery of products, manage the production process, and resolve quality issues in a timely and effective manner.

You will also be responsible for conducting regular performance reviews of team members and providing feedback to improve performance.

As a successful candidate, you must have relevant industry experience, be self-motivated, able to manage your own workload, and be a team player. Highly competent IT skills with proficiency in Outlook, Excel, Word, PowerPoint are required.

What you'll get in return

25 days annual leave
Discount on products and sample sales
Short leave - discretion of line manager
Bonus

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk