Senior Client Host

Senior Client Host- London- £36K+Bounus

Role: Senior Client Host
Contract: Permanent
Department: Facilities/Workplace Management
Reports to: Workplace Supervisor

Company Profile:
Founded as an in-house re-insurer, stands as the third largest reinsurance group globally. With over 7,000 staff worldwide and 450 based in the London office, we seek high-quality and innovative thinkers to realise our vision. We foster a collaborative management philosophy, offering a unique non-hierarchical working environment that values our people's expertise and engagement, core to our success. We embrace diversity of thought, perspective, and background, encouraging authenticity at work.

The Role:
The Senior Client Host ensures exceptional customer service for visitors, staff, and stakeholders at 20 Gracechurch Street. They serve as the primary point of contact for all office inquiries and visitor support.

Duties & Responsibilities:

Customer Service
* Ensure a warm, courteous welcome for all visitors, offering necessary office services.
* Coordinate with meeting organisers to facilitate guest arrivals.
* Escort visitors to meeting rooms and maintain communication regarding any delays.
* Handle incoming calls/emails promptly and courteously.
* Assist with on-the-day meeting room bookings and setup.
* Maintain security protocols and provide access to authorised personnel.
* Engage positively with colleagues and clients, anticipating and meeting their needs.

Workplace Management
* Provide daily handovers and ensure office areas are prepared for opening.
* Conduct regular checks to maintain cleanliness and tidiness.
* Manage terrace area opening/closing.
* Log and report housekeeping and maintenance issues.
* Ensure compliance with relevant legislation, including Health & Safety.
* Act as primary contact for AV queries and equipment maintenance.

Administrative Tasks
* Facilitate new starter inductions and manage on boarding/off boarding processes.
* Manage locker allocation, office passes, and stationary stock.
* Coordinate event bookings and assist with client events.
* Handle office deliveries and complete daily post.
* Provide reports to Workplace Management Team and support ad-hoc projects.

People Management
* Manage front-desk operations, staffing levels, and procedures.
* Develop and motivate the front of house team, including recruitment and training.
* Offer support for internal and external meetings.
* Conduct regular performance reviews and provide development support.
* Ensure SOPs are maintained and updated regularly.
* Collaborate with Workplace Supervisor and Technical Coordinator for office operations.

Experience:
* 4 year's customer-facing experience.
* Previous corporate/hotel environment experience required.
* Proficiency with reservations system and MS Office.
* Working knowledge of Health & Safety.
* Experience with Audio Visual services desirable.

Person Specification:
* Develops a deep understanding of customer business to implement solutions and maintain satisfaction.
* Ability to break down complex issues and identify solutions pragmatically.
* Actively develops own knowledge and shares expertise with teams.
* Focuses on building a positive team culture and developing cross-functional relationships.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.