Senior Claims Adjuster - Design & Construction

Primary Details

The Opportunity:? 

The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise 

You will be responsible for efficiently handling a dedicated portfolio of Complex design and construction professional indemnity claims from cradle to grave.  

If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you!  

Your responsibilities for this role may include, but are not limited to:? 

• Proactive handling of design and construction claims from first notification of loss to settlement 

• Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes 

• Establishing coverage early and communicating promptly with customers 

• Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage 

• Managing a caseload, capturing key data and meeting service level requirements 

• Understanding and implementing the Claims strategy, to enable delivery of overall business targets 

• Developing good relationships with internal and external stakeholders, driving excellent customer service 

• Ensuring accurate and timely update of QBE’s systems as and when required 

• Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions 

• Supporting the development of the Core team as required 

To be successful in this role the ideal candidate would need to demonstrate the following qualities and abilities:?  

• Experience in a design and construction claims handling

• Able to prioritise where necessary, identify deadlines and proactively manage a caseload 

• Good understanding of insurance policy wordings 

• Experience in dealing with external customers, demonstrating strong negotiation skills 

• Excellent communication skills, capable of credibly engaging with customers and vendors 

• Strong investigation skills 

• Confident in the use of systems and data, including producing MI 

• Collaborative approach and enthusiasm 

It would be advantageous to have the following skills: 

• Experience handling in other professional or financial lines claims such as, but not limited to solicitors, accountants and miscellaneous professions

• Experience with international claims  

• Good understanding of Lloyd’s and subscription markets 

• Experience with Guidewire and ECF

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. 

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.