Senior Business Support Officer - Hybrid Working!

• Are you a problem-solving wizard with a passion for helping others?
• Do you thrive in a fast-paced environment where no two days are the same?

Look no further!

We’re seeking a Senior Business Support Officer to join a supportive team at Sheffield City Council to be the superhero behind their busy customer helpdesk.

The team are more than just a support team. They are the bridge between the dedicated staff and the smooth operation of council buildings.

Their Mission? To ensure that every repair request, building query, or issue is handled with precision and care. But that’s not all – They are also the unsung heroes behind the scenes, managing post, organising files, and ensuring day-to-day tasks run like a well-oiled machine.

The Role: As a Senior Business Support Officer, you’ll be the friendly face (or voice) that their staff turn to when they need assistance.

Your mission? To provide top-notch support, whether it’s logging repairs, answering queries, or guiding them through certificate uploads. You’ll be the go-to person for all things related to council buildings.

What You’ll Do:

• Helpdesk Hero: Tackle incoming requests with a smile, ensuring our staff feel heard and supported.
• Repair Whisperer: Log and track repair requests, ensuring timely resolution.
• Query Guru: Answer building-related questions, from “Where’s the nearest fire exit?” to “How do I reset the photocopier?”
• File Wizard: Keep our digital and physical files organized – no disappearing documents on your watch!
• Postmaster: Manage incoming and outgoing mail like a pro.
• Onsite Dynamo: Handle day-to-day tasks at our office base on Manor Lane.

Requirements:

• A passion for helping others – you’re the person everyone turns to when they need assistance.
• Excellent communication skills – you’ll be the voice on the helpdesk.
• Organisational wizardry – juggling tasks is your superpower.
• Availability: 37 hours per week, covering from 7.30am to 5pm Monday to Friday (on a rota basis)
• Flexibility: Mix of home and onsite working based on service needs (onsite until fully trained) – Full flexibility is needed for when required in the office

An attractive hourly rate of £12.93 per hour is on offer for this role.

Ready to don your cape and join the team? Apply now and help make a difference!