Senior Administrator

Business Division: UKSS

Business Function / Department: Employee Services

Job Title: Senior Administrator

Reporting to (Job Title): Team Manager

Date: 14/2/24

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Global Share Purchase Plans (GSPPs) is a relatively new team within Employee Services that has been in place since January 2020 to support the acquisition and on-boarding of a new platform and new product. The product is designed to allow employees across the world to contribute funds in local currency and buy shares in their parent company. It shares many features with a UK SIP plan but with an international focus.

As we move through 2024, we are expecting a key period of growth with a high volume of new clients onboarding throughout the year. This is an exciting opportunity to join a growing team throughout a period of change.

As a senior administrator you will be a key part of the team taking responsibility for embedding new processes into the team through proving, creating procedures and taking ownership of enhanced processes as they go live. As well as managing our new portfolio of clients you will also be involved in ensuring that our existing clients and team are supported through this period of change and beyond.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Mapping and documenting new processes
• Analysing client requirements against system capability and finding new solutions for new requirements
• Working with the team to implement new business into the team
• Operational proving of new system developments
• Corporate Action planning and execution oversight
• Provide technical guidance and advice to team members
• Identify and implement changes to the way in which the team operates to improve service quality and process efficiency
• Ensuring that risk on the team is assessed regularly and robust controls are in place
• Attend meetings / calls with internal and external stakeholders as required

Skills, Capabilities and Attributes

• Risk identification
• Demonstrate experience of strong customer service focus
• Technical knowledge of Employee Share Plans and related systems is a bonus but not essential as training will be provided.
• High level of attention to detail and accuracy
• Strong organisational skills to be able to manage own priorities effectively
• Confident to work as a team or by yourself to achieve delivery
• Analytical skills; able to think through complex business issues in a focused, clear and effective manner
• Ability to work well under pressure and remain focused on delivering an excellent service
• Ability to plan tasks and keep to timescales

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks