Senior Customer Service Advisor NHS!

Are you driven by a passion for delivering top-notch patient care and supporting the ambulance service? Do you possess the expertise to manage vehicles and equipment resourcefully and efficiently? If so, we have an exciting opportunity for you!

We're seeking a Vehicle Resource Centre (VRC) Coordinator to join the Strategic Assets and Property team of one of our NHS clients.

Contract duration: Initial 3 months with potential for extension

Salary: Starting at £15.07

Work schedule: Full-time on-site, incorporating mixed shifts, evenings, and weekends on a shift rota basis

Location: Waterloo, SE1

As a VRC Coordinator, your responsibilities will include:

• Managing vehicles and equipment to meet the ambulance service's demand and performance standards.
• Providing operational support to internal team members and external departments like hospitals and police.
• Ensuring adherence to ambulance service protocols and core service strategies, including health and safety.
• Maintaining regular contact with external stakeholders and departments to handle a variety of complex situations with discretion and sensitivity.
• Resolving resourcing issues and challenges, while implementing innovative solutions.
• Organising vehicle movements and ensuring requirements are met.
• Keeping an accurate and up-to-date record to provide reports on vehicles off the roads and liaise with departments regarding issues.

To excel in this role, you will need:

• Effective communication skills - you should be able to confidently communicate with team members and external members and form positive relationships.
• Analytical skills - you should be able to analyse real-time data to produce clear indications of demand and identify deficiencies while interpreting detailed information.
• Ability to work under pressure - you should be comfortable working towards deadlines, while maintaining a positive attitude.
• Adaptability - you should be able to quickly adapt to new methods of working and implement suggestions to improve ways of working.
• Independence - you should be comfortable working independently, while also being able to work effectively as part of a team.

Please note: This is a circular email sent to candidates in our database based on a keyword search. We apologise if this role is not relevant to your experience or current requirements. If you are not interested or have no further queries, there is no need to reply.