Second Line Support Engineer

Position: Second Line Support Engineer

Location: Birmingham

Salary: Up to £35,000

Our client, a leading fintech company, is at the forefront of revolutionizing financial services in Birmingham and beyond. With a commitment to innovation and a passion for empowering individuals and businesses, our client leverages cutting-edge technology to provide seamless and transformative solutions. As pioneers in the digital finance space, our client's dedication to excellence and customer-centric approach sets them apart, making them a trusted partner for navigating the complexities of the modern financial landscape. Joining our client means becoming part of a dynamic team driving change and shaping the future of finance.

Key Responsibilities:

• Provide second line support to internal and external stakeholders, resolving technical issues efficiently and effectively.
• Troubleshoot complex problems related to our fintech products and services.
• Collaborate closely with first line support engineers and other teams to ensure timely resolution of issues.
• Document solutions and contribute to knowledge base articles to enhance support processes.
• Participate in continuous improvement initiatives to optimize service delivery and customer satisfaction.

Requirements:

• Previous experience in a second line support role, preferably within the fintech industry.
• Strong technical proficiency in troubleshooting software, hardware, and network issues.
• Excellent communication skills with the ability to convey technical concepts to non-technical users.
• Proven problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, collaborative environment.

If you are passionate about fintech and eager to make an impact in a dynamic industry, we want to hear from you! Apply now to join our talented team as a Second Line Support Engineer and be part of our exciting journey toward transforming the future of finance.