SEASONAL PALACE HOST - KENSINGTON PALACE

SEASONAL PALACE HOST - KENSINGTON PALACE

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Departments: Visitor Services
Home Palace: Kensington Palace
Status: Temporary/Seasonal
Salary: £22,371 per annum pro rata (increasing to £24,616 - £13.15 per hour - London Living Wage - from 1st April) Pro rata
Days/Hours of work: Part time and full time roles will be available (all including weekends)

About the role:

Role to commence from May 2024 and end 15th September 2024

We are a team of people who love and look after six of the most wonderful palaces in the world and we are an independent charity and want everyone to feel welcome and accepted, and as an 'Investor in People’, we want you to fulfil your potential and enjoy your work.

For this summer season we are currently looking for new team members to support our exciting new exhibition called Untold Lives: A Palace at Work. This exhibition shines a spotlight on the overlooked people from all walks of life who have worked tirelessly and often behind-the-scenes at Kensington Palace.

As a Palace Host at Kensington Palace every moment is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day to day safety and security of our palaces, their collection, and our guests.

About you

Your main role will include bag searching, ticket scanning, wayfinding, handing out and collecting the Palace’s Digital Visitor Guide (audio guide), and managing the entrance procedures including queue management.

As a Palace Host you will also undertake cross-role working as and when required to support the Palace Host Guides and Palace Host Sales in the running of the palace and the visitor experience.

The ideal candidate will have experience in customer service, security and working as part of a team. You will have a positive and flexible approach, being able to adapt your style to respond to visitor needs.

Assessment Centre: Week commencing Monday 8th April 2024

Closing date: We will progress applications through selection and interview whilst leaving the original advert live until the position is filled.

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Seasonal Palace Host, Visitor Experience Assistant, Historic Palaces Ambassador, Guest Services Associate, Exhibition Support Staff, Tourist Engagement Coordinator, Palace Experience Facilitator, Visitor Operations Assistant, Heritage Site Host, Customer Experience Representative, Cultural Site Attendant, etc.

REF-212 825