SEASONAL PALACE HOST GUIDE - KENSINGTON PALACE

SEASONAL PALACE HOST GUIDE - KENSINGTON PALACE

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace, and Hillsborough Castle & Gardens.

Departments: Visitor Services
Home Palace: Kensington Palace
Status: Temporary/Seasonal
Salary: £24,765 per annum pro rata (increasing from 1st April) Pro Rata
Days/Hours of work: Part time and full time roles will be available (all including weekends)

About the role

Role to commence from May 2024 and end 15th September 2024

We are a team of people who love and look after six of the most wonderful palaces in the world and we are an independent charity and want everyone to feel welcome and accepted, and as an 'Investor in People’, we want you to fulfil your potential and enjoy your work.?

For this summer season we are currently looking for new team members to support our exciting new exhibition called Untold Lives: A Palace at Work. This exhibition shines a spotlight on the overlooked people from all walks of life who have worked tirelessly and often behind-the-scenes at Kensington Palace.?

Your main role as a Guide will be to proactively tell the palace and exhibition’s stories in an engaging and entertaining style, whilst ensuring accuracy in the content of the information given. Your role also includes delivering history talks as part of the Kensington Palace offer.?
Working as part of a team you will also be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day to day safety and security of our palaces, their collection and our guests.?

As a Palace Host Guide, you will also undertake cross-role working as and when required to support the operational running of the palace and the visitor experience.?

About you

The ideal candidate will have experience in customer service and working as part of a team. Some experience of giving talks or tours is also desirable.

You will have a positive and flexible approach, being able to adapt your style and respond to visitor needs. An interest and knowledge in history is advantageous but not necessary.?
Assessment Centre: Week commencing Monday 8th April 2024

Closing date: We will progress applications through selection and interview whilst leaving the original advert live until the position is filled.?

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Retail Sales, Shop Assistant, Visitor Experience Assistant, Host, Warden, Visitor Services Assistant, Customer Service, Visitor Services, Travel and Tourism, Front of House, Tour Guide, Ticket Sales, Admissions, etc.

REF-212 826