Scheme Coordinator / Wellbeing & Community Connector

Permanent, Part Time (25 hours per week)

Lakeside Court is a retirement living scheme situated in the popular district of Hamden Park in Eastbourne. The scheme consists of 45 generously sized one-bedroom self-contained apartments, accommodating one or two people. There are also a few studio apartments.

We’re now looking for a Scheme Coordinator / Well-being and Community Connector to provide the day-to-day delivery of local services to our customers, creating a vibrant community and sustainable living environment.

As our Scheme Coordinator / Well-being and Community Connector, you will carry out daily well-being checks and respond to emerging changes in circumstances. Identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk and signposting to external agencies as required. Updating our customer records, in relation to well-being and risk is a vital requirement, so the ability to organise and manage workloads is essential.

You will engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, tackling loneliness and raising dementia awareness.

You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, working with both the Wellbeing and Delivery Managers and the wider teams.

The ideal candidate will:

• Have a strong commitment to the delivery of a high level of customer service in a fast-paced working environment.
• Be a natural relationship builder, able to motivate and inspire others.
• Be able to demonstrate experience of partnership working with specialist agencies for older people, with a passion for co-producing innovative services.
• Have a demonstrative knowledge of Adult Safeguarding.
• Have excellent interpersonal skills with the ability to adapt your approach depending on your audience.
• Have a comprehensive understanding of professional boundaries, together with a high level of personal integrity.
• Have good general IT skills, including Microsoft Excel & in-house systems.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.