Scheduling Coordinator

Scheduling Co-ordinator
Full-time (Hybrid role)
Permanent

Full Job Description

Responsible for managing scheduling of large field service team. A great role for someone with salesforce or diary management experience looking to progress into a more senior role.

Main Responsibilities
* Daily scheduling of field service appointments across multiple service territories
* Develop, test and refine scheduling recipes to optimise team performance.
* Be the field service subject matter expert and share knowledge with relevant colleagues.
* Maintaining data quality, manage data cleanse to ensure best chance of success
* Consult with field service agents, team managers and field team to identify opportunities for improvements to scheduling policies and/or scheduling methodology.
* Continuous improvement - On-going analysis of performance, identify opportunities for improvements for implementation.
* Pitch, plan and implement any agreed changes or trials with clear success criteria and measurement.
* Regular updates and reporting to senior management with a focus on improvement.
* Create and maintain Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights
* Various daily and weekly administration tasks

Knowledge, Skills and Experience Required
* Excellent written and verbal English
* High levels of organisation and attention to detail
* Strong ability to multi-task and stay focused in high-pressure situations
* Experience with the Salesforce platform is highly desirable
* Intermediate to advanced Microsoft Office skills to include Excel and PowerPoint
* A keen desire to succeed and make a real difference
* Upbeat and positive personality
* Ability to influence at various levels

Development: ongoing development with operational leadership team and potential to gain operational leadership qualification.

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