Sales Support Administrator

Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people - this role will be based at their Horley office.

They are looking for an experienced Sales Support Administrator to provide an excellentstandardofadministrativesupport,effectivelymaintain,andimproveproceduresto track and progress sales enquiries from initial contact to order.

Salary: £22,000 to £24,000

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Horley Office/Hybrid, 2 days in the office / 3 remote. There may be some travel to other sites at Blackpool/Bristol on average, 5/6 times per year.

Benefits Include: Pension scheme, professional qualifications sponsorship, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

What will your working week involve?

• Provide proactive assistance and support to the sales team.
• Managing multiple inboxes.
• Qualify telephone and email enquiries, directing accordingly.
• Accurately capture and process all orders in the company’s customer management system (CRM), billing systems, and management information systems as necessary.
• Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive. Create and process maintenance agreements.
• Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines.
• Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes.
• Identify issues with and errors in order data and if unable to resolve, escalate to Team.
• Carry out transactional sales of goods and services, including maintenance agreements.
• Create new, and manage existing, monitoring statistics reports within Microsoft Excel.
• Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
• Proactive use of telephone and follow up with emails to maintain clear audit trail at all times. Proactively ensure sales team has updated document packs.
• Arrange and set up monthly and weekly in house sales meetings. Attend meetings to discuss sales admin procedures as relevant.

Do you have the key attributes required?

• Precise and appropriate written communication skills. Good telephone manner.
• Highly accurate data inputting skills.
• Sales administration experience gained within a technical environment. Strong problem-solving and analytical abilities.
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook.
• Proactively liaise with and quickly build rapport with customers and suppliers.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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