Sales Support Administrator

Varied and interesting role for a person with previous experience of supporting a busy sales team. This company is growing and has a team of field sales reps who require admin support of various kinds. The role serves as a point of contact for existing and new customers, guiding them through every step of a sale, and helping resolve issues or concerns that customers may have, always focused on exceptional customer service. Key duties include:

• Ensure exceptional customer service by rapidly responding to queries.
• Support the field sales team by processing customer orders, quotations, proformas via email, phone, online and occasionally face-to face.
• Advising existing and prospective customers on product suitability and stocks status. Proactively suggesting alternative products where applicable.
• Assist with after sales information, liaising with purchasing, dispatch and accounts departments to ensure customer’s orders are delivered on time.
• Assist with tender processes
• Proactive courtesy calls to customers to ensure their requirements are being met.
• Processing payments for customers.
• Maintain and update customer records.

The ideal candidate will have previous experience in customer services or a similar role, delivering exceptional customer service. You'll have strong organisational and administrative abilities, be pro-active and self-motivated and be a team player who can work independently.