Sales Support Administrator

Sales Support Administrator

Epsom

Our client is a market-leading design manufacturer, master distributor, and solution provider within a FMCG market. As a Sales Support Administrator, you will be responsible for providing assistance and support in various aspects of sales operations.

The role is pivotal in maintaining efficient sales processes and ensuring customer satisfaction. If you have past experience within a Customer Service/Sales Order Administration role, this could be a great opportunity.

Tasks

• eCommerce Customer Service - Providing customer service for a variety of products.
• Stock enquiries, product support, order processing, despatch, returns and refunds.
• Administration support for sales team queries as well as ensuring all sales correspondence is copied to NetSuite to enable seamless customer support.
• Providing admin support to account managers with orders and queries as required.
• Conducting regular sweep of order tracker, ensuring orders are accurately matched on NetSuite and highlighting any discrepancies to Line Manager.
• Resolving shipment queries - Liaising with carriers such as DHL, UPS and the logistics team to answer customer queries on product delivery across all business units.
• Stock Review - Regularly run CEL-FI stock level report and flagging any low stock
• Reports - Competence with NS reporting, know how to build, customise, set up and run automated reports for sales teams e.g., reseller value lists.
• Lead generation - Identify larger accounts and carry out qualifying as above before passing leads to sales team and creating a lead in NetSuite.
• Ensuring product knowledge is up to date.
• Liaise with installers as required on the wave app portal and with Nextivity to provide support for technical issues as well as managing return/replace/refund and warranty processes. Also working with Finance to resolve where appropriate.
• Raising POs for site surveys and linking reference with sales orders, ensuring all administration is correct.

Salary and package

Salary - £24,000 - £27,000

Hours - Monday 9.00am - 5.30pm / Tuesday - Thursday 8.30am - 5.30pm / Friday 9.00am - 4.00pm

Hybrid option to WFH up to 1 day per week

Location - Epsom

Employee benefits

• Quarterly social events
• Critical Illness Cover, Life Assurance & Income Protection
• Cycle to work
• Discount on our own products and shopping portal
• Employee Assistance
• Health Cash Plan & free annual flu vaccination
• Holiday rising with length of service
• Pension Salary Exchange & Financial wellbeing

Unfortunately, due to the high number of applications PrinceWood Recruitment receive, we are only able to contact shortlisted candidates. Thank you for taking the time to apply.