Sales Support Administrator (Hybrid)

Sales Support Administrator - Hybrid role - Early Finish on Friday

This fantastic opportunity is pivotal in maintaining efficient sales processes and ensuring customer satisfaction. Along with an extensive list of benefits, this role offers a chance to work within a progressive company that value their staff and promote career progression.

Overview:

• Based in Epsom
• upto £27,000 (depending upon experience)
• Hybrid - 1 day a week from home
• Mon 9-5.30, Tues - Thurs 8.30-5.30, Fri 9-4.

Job specification:

• Providing the required support to achieve business unit sales targets
• Ensuring product knowledge is up to date
• Planning regular time to train on product launches and market info
• Providing customer service for stock enquiries, product support, order processing, despatch, returns and refunds
• Admin support for sales team queries as well as ensuring all sales correspondence is copied
• Assist with orders and queries as required, conducting regular sweep of order tracker
• Ensuring orders are accurately matched on NetSuite and highlighting any discrepancies
• Regularly run the 'Do Not Ship’ report and highlighting orders for follow up to Line Manager
• Liaising with carriers such as DHL, UPS and the logistics team to answer customer queries on product delivery across all business units
• Regularly run stock level report and flagging any low stock or stock concerns to the Customer Service Manager
• Identify larger accounts and carry out qualifying as above before passing leads to sales team
• Proactive management of non-assigned accounts
• Raising POs for site surveys and linking reference with sales orders, ensuring all administration is correct.

Person specification:

• Experience of customer service and sales administration
• Good professional written and spoken English
• Good Microsoft Office skills, in particular Excel and Outlook
• NetSuite
• Commercially aware
• Ability to work under pressure
• Ability to work well with others as part of a team as well as independently
• Able to work to deadlines and problem solve

Additional Information:

• Based in Epsom
• Upto £27,000 (depending upon experience)
• Critical Illness Cover, Life Assurance & Income Protection.
• Cycle to work.
• Discount on our own products.
• Discount shopping portal.
• Employee Assistance.
• Health Cash Plan & free annual flu vaccination.
• Holiday rising with length of service.
• Pension Salary Exchange & Financial wellbeing.
• Quarterly social events.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.