Sales Order Processing Administrator

Our client based in Blackburn, Lancashire requires an experienced Customer Service/Sales Order Processing Administrator to join their team for a minimum period of 6 months.

Responsibilities:

Goals and Objectives:

To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.

Responsibilities:

• Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
• Processing and input of customer orders by delivery schedules and carrier cut-off times.
• Liaison with internal departments and external carrier companies
• Liaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirements
• Generation/processing of credits/debits and goods return notes.
• Any other general duties which may be allocated
• Ensure adherence to all Company Policies and Procedures
• Be fully conversant and compliant with all Environmental Health and Safety procedures.
• Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)
• Sales order processing
• Query resolution
• Customer delivery communication
• Data inputting - System used - JD Edwards
• Utilizing MS Office Suite
• Customer service

Candidate Requirements

Qualifications/ Experience/ Knowledge:

• Reasonable GCSE passes (or equivalent) in English and Maths
• NVQ Level 2 (minimum)
• Previous sales administration experience (commercial)
• Computer literate

Personal Qualities and Behaviours:

• Good communication skills (including telephone)
• Flexible and mature attitude
• Able to prioritize own workload
• Accurate
• Polite and professional
• 'Can do’ attitude
• Team Player

Hours; 8.30 a.m. to 4.30 p.m and 9.00 a.m., to 5.00 p.m.

30-minute lunch break

This is an excellent opportunity to demonstrate your excellent sales order processing and customer service skills.

Interested? Please apply