Sales Office Manager

Exciting opportunity for a dynamic leader with a knack for customer care and a passion for team success! Seeking a talented Sales Office Manager to lead and support an experienced sales team of four individuals. This could be your opportunity to drive growth and cultivate talent!

JOB TITLE: Sales Office Manager

LOCATION: Bridgwater, Somerset

SALARY: Up to £32,000 PA DOE

Some benefits include casual dress, Pension Scheme, free onsite parking, product discounts and a down to earth and light hearted working environment.

HOURS: 8.30am - 5pm, Monday to Friday

THE COMPANY: A large, leading wholesalers that operates at a national level with a reputation for excellence and innovation.

THE ROLE: You will play a pivotal role in overseeing the day-to-day sales and customer service operations, ensuring the team within the department are providing exceptional levels of customer satisfaction. This role will suit a person with strong leadership skills, sales acumen and the ability to manage a team effectively. This is not a cold calling sales team, it is more up selling and order processing. Initially, you will report to the current Office Manager and business Director, and then after training and probation, the role will develop to take on full responsibility of the day-to-day operations of the sales team. You will be responsible for ensuring high performance and motivating a small team of 4, handling office sales calls and interactions professionally. You will need to up sell in addition to processing orders that come in via various forms (website, phone, email, ERP system). You will regularly liaise with other departments including field sales, logistics, credit control and procurement so will need exceptional communication skills.

KEY DUTIES:

• Interacting with customers daily to build and maintain key relationships.
• Ensuring orders are processed accurately and in a timely manner according to SLA agreements.
• Working closely with the sales team to understand customer needs and preferences.
• Ensuring the CRM system is utilised appropriately to document customer interactions.
• Leading and motivating the sales team to achieve sales targets and objectives.
• Helping to develop team members skills within the scope of role.
• Ensuring the processes for evaluating and endorsing credits/returns policies are followed.
• Acting as a first point of escalation for the sales department.
• Liaising with other departments to ensure a seamless flow of information.
• Developing and implementing sales strategies to drive revenue growth, in line with company objectives.
• Conduct regular performance reviews within team and set individual and team goals.

THE CANDIDATE:

• Proven experience in a sales or customer service environment.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Analytical and strategic thinking.
• Good work ethic and willingness to go the extra mile to support customers.
• Competent in MS Excel with good knowledge of formulas and experience using a CRM or ERP system.
• Experience leading a small team.

NEXT STEPS…To apply for this role please do so online or email your CV to . You can also call and speak to Elodie on for more information.

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