Sales Office Administrator

Sales Office Administrator

Our client is one of the largest UK Distributors of vaping and smoking cessation, confectionary and FMCG products to B2B (Wholesalers, Cash and Carries, Convenience stores and Vape Shops) with additional retail platforms direct to B2C.

Our client began in 2017 and has grown rapidly, with over 200 employees currently across our head office, field sales force and distribution centres.

All our locations are easily accessible, with our head office in Birmingham City Centre and our distribution centres 10 minutes from our head office.

Our clients pride themselves on their career progression, promoting from within. This is an opportunity to be part of a growing company with an innovative team.

Overview

- Working closely with Internal and field sales team, providing pre and after sales support.

- Ensuring the smooth running of the admin duties of the sales office.

- Being the first point of contact for trade customers.

Key Tasks

• Answering trade customer calls, handling them in the correct manner.
• Process orders for sales team & other members.
• Checking accuracy of orders and issuing invoices.
• Helping warehouse with reported parcel issues.
• Point of contact for reps for daily issues
• Dealing with sales teams figures: Daily, weekly and monthly sales, trade app and registrations.
• Qualify customer account registrations by contacting them and vetting their credentials.
• Identifying and passing customer referrals to correct BDE from CRM lead.
• Maintaining sales records and compiling monthly sales reports.
• Helping sales manager with monthly wage figures.

The Individual

• Proactive, experienced administrator
• Problem Solver
• Organised
• Team Player
• Enjoys fast paced sales environment but is calm in situations that may be challenging.
• Understands the importance of deadlines.
• Good with figures
• Customer Service orientated.