Sales Executive

Pure Leisure Group is an established family business which has for many years now been a market leader in leisure and holidays in the U.K. The Company owns and operates holiday parks throughout the North West, Wales, Yorkshire and Scotland.

We have an exciting opportunity for a Caravan and Lodge Sales Executive to join our team at Loch Ness Highland Resort. The role will involve working a variety of days, evenings andweekends, so flexibility is a must.

In the role you will provide a comprehensive sales service to all customers and generate holiday home sales in an efficient and compliant manner. Responsible for ensuring customer satisfaction and provide relevant accurate sales information when requested.

Duties will include:

• Establish, develop and maintain relationships with current and prospective customers in a professional manner
• Providing advice to customers regarding the purchase of a holiday home
• Completing the sales paperwork for customer agreements and ensuring these are fully completed, signed and a copy issued to the customer
• Fully complete any relevant paperwork if the customer requires finance and obtain relevant anti money laundering documentation
• Helps customers make selections by building customer confidence, offering suggestions and opinions
• Complete post delivery inspections on all new caravans and lodges and send relevant information to the aftersales co-ordinator
• Follow up on telephone leads and enquiries made face to face
• Completing the sales report and submitting it to the Sales Selling Manager on a regular basis
• Completing the site leaving form and ensure a copy is sent to the Head Office After Sales Coordinator, Head Office Stock Coordinator and the Accountant
• Add any new sales lead to the tracking system in a timely manner
• Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation
• Where necessary, handling and dealing with customer queries relating to warranty and after sales issues
• Ensure after sales procedures are explained to the customer including relevant time lines
• Keeps abreast of current products, technical specifications and availability to ensure up to date information is given to customers
• Monitor and help proactively resolve after sales complaints to ensure customer satisfaction
• Encouraging potential upgrades and upselling to guests
• Adhere to and promoting the Company Values along with Company best practice and legal compliance
• Develop and maintain relationships with owners, holidaymakers, internal and external customers
• Gain feedback from both owners and holidaymakers on the services and facilities provided on park
• To undergo specific training as indicated by the Manager as and when required
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
• Comply with company policies, rules and procedures at all times
• Any other duties as required by your line manager commensurate with your role