Sales & Customer Service Administrator

An excellent opportunity for an experienced  Customer Service Executive or Sales Administrator or someone, possibly a graduate, with general commercial, office, even retail, experience looking for a step up with a growing company that supplies a wide range of industrial products to the manufacturing industry. Excellent prospects for the right person.
 
BASIC SALARY: £21,000 - £25,000 - possible flexiblity.
 
BENEFITS:
· Annual Company Bonus
· Contributory Pension Scheme
· 22 Days Holiday, plus stats, rising to 25 with Service
 
LOCATION: Bidford on Avon
 
COMMUTABLE LOCATIONS: Warwickshire, Worcestershire, Stratford upon Avon, Alcester, Evesham, Redditch
 
JOB DESCRIPTION: Sales Administrator, Customer Service Executive
 
My client is looking for a motivated and experienced Customer Service Executive / Sales Administrator to support and assist their busy sales office within our customer service team.
 
Due to the fast-paced nature of the business a high level of organisational skills are required the successful candidate will need to efficiently prioritise their workload with effective line management.

Full training will be given to the right candidate who will be a fast learner with an eagerness to learn.

RESPONSIBILITIES: Sales Administrator, Customer Service Executive
 
In this varied and fast-moving Sales and Customer Service Administrator role you will be tasked with:
· Processing orders that come through the sales office and input into the company's internal customer management system within a timely manner.
· Following orders from initial enquiry through dispatch and invoicing.
· Providing a high level of customer service to the sales office and web customers (via telephone and email) by answering queries regarding orders, deliveries, PODs, data sheet and pricing etc.
· Updating and maintaining product datasheets, customer information and notes within Customer Management System or intranet.
· Hours are 9-5 or 8.30 to 4.30 with half hour lunch break (37.5 hours).
 
PERSON SPECIFICATION: Sales Administrator, Customer Service Executive
 
To be considered for this varied, interested and fast moving role you will:
· Ideally have experience in a similar Sales Administrator, or Customer Service Executive or Representative, Internal Sales or Administrator role, including order input, chasing orders, customer service, putting prices on CRM system with some customer liaison / service or sales experience.  
· Be proactive, enthusiastic, good telephone manner and organisational, multitasking and ATD skills with an eagerness to advance IT skills
· Be a team player with a high level of dedication to your colleagues and customers.
 
My client will also consider bright, enthusiastic, ambitious, well-educated, ideally graduate, candidates with some general work, office or commercial experience looking for career progression.
 
THE COMPANY:
 
Established for over thirty years having grown by over 500% since 2010 and doubled in size since 2020, my client is a very successful, organically growing and acquisitive, supplier of a very wide range of technical industrial consumables and components to a very wide range of industries. They represent worldwide market leading manufacturers. Recently bought out by a multinational group they are going from strength to strength and are ready for the next stage in their development with backing and support from the group.
 
PROSPECTS:
 
Either to develop this role in a stable expanding company - or if you are more ambitious there is the potential to grow and progress into other roles within the company, for example previous successful candidates have progressed to Field Sales and Management.
 
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Senior Sales Administrator, Internal Sales, Customer Services Executive, Customer Service Representative, Graduate Trainee Internal Sales, Telesales Representative, Graduate Customer Service Executive, Sales Office Administrator, Graduate / Trainee Sales Administrator, Account Manager
 
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
 
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
 
REF: RP17644, Wallace Hind Selection