Sales Coordinator
Are you ready to embark on a dynamic career journey where your exceptional
customer service skills can truly shine? We are seeking a Sales Coordinator to join our dedicated
team. In this role, you'll be the welcoming voice and the problem-solving wizard behind our thriving
customer relationships. You'll play a vital part in ensuring that our clients receive top-notch service
from their first interaction with us to the timely delivery of their orders. If you're passionate about
building lasting relationships, thrive in a fast-paced environment, and have a knack for multitasking,
we want to hear from you
Benefits:
• The role is being advertised of up to £24,000 plus monthly commission. Approx £4200 per year based on Office Errors and answering inbound calls within 10 seconds.
- You will be the main point of contact for the customer, dealing with customer enquiries, helpdesk issues, tracking orders etc.
- You will also be placing customer orders which come through directly through a shared inbox.
- Coordinators are allocated a geographical territory of customers so these are the queries you will deal with
- Take inbound calls to help with stock checks, order issues etc, and make some outbound calls when needing to speak to your customers.
Main details:
Monday – Friday 9-5pm
Up to £24,000 per annum depending on experience
Based in Aztec West
Key Responsibilities:
• Deliver Exceptional Service: Process customer orders, enquiries, and aftersales
requirements with precision, professionalism, and a friendly demeanour.
• Collaborate Efficiently: Engage daily with various departments, including merchandise,
ordering and our warehouse team to swiftly resolve issues and ensure seamless operations.
• Manage Enquiries: Be the first point of contact for customer enquiries via email, phone, and
order processing, always providing clear and helpful responses.
• Communication Mastery: Keep customers informed about company updates, liaise
effectively with our CRM and Field Sales teams, and maintain open lines of communication
internally.
• KPI Excellence: Meet and exceed Key Performance Indicators (KPIs) to help us achieve our
business targets while delivering exceptional customer service.
• Relationship Building: Collaborate closely with our Field Sales and CRM teams to establish
and nurture long-term relationships with our valued clients.
• Feedback Champion: Share customer feedback, process improvements, and issues with the
relevant teams and management to help us continually enhance our service.
• Escalation Point: Identify and escalate issues to the appropriate managers or team leaders
when necessary to ensure swift resolution.
• Information Hub: Keep up-to-date with departmental information and ensure customers are
regularly updated on their orders. Generate customer reports when required.
• Flexibility: Embrace the opportunity to adapt to evolving responsibilities and go above and
beyond to support the company's goals
Reference: 52623044
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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