Sales and Customer Service Support

Posted 17 April by Brampton Recruitment
AUD$26,000 per annum
Stoke-on-Trent , Staffordshire
Permanent, full-time
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Posted by Brampton Recruitment
  • Experience of working to deadlines and excellent time management
  • Experience using CRM systems
  • Knowledge of Microsoft Office

An exciting opportunity has arisen for our manufacturing client in Newcastle under Lyme for Sales and Customer Service Support to join a leading national manufacturer and supplier of niche and bespoke specialist products. As the Sales and Customer Service Support, you will be an integral part of the sales division and be a key figure in the closing of sales and a point of contact for all clients.
 
Duties for the Sales and Customer Service Support:
 
The Sales and Customer Service Support will be working alongside an existing team of Coordinators, where you will be required to liaise regularly with clients. Other duties include:
  • Follow up the quotations with prospective clients to develop the sales lead to provide to the Sales Advisors
  • Recognise opportunities to close the sale
  • Apply customer service and communication skills to build and maintain customer relationships
  • Negotiate to ensure the best deal for the business and customer
  • Update project notes and company/contact information onto the CRM system
  • Regularly communicate with customers to provide technical and sales advice
  • Provide weekly reports and forecasting relating to order activity
  • Lead generation through various tools such as subscription services, web and social media platforms, where you will collate information relating to the market sector
  • Arrange and attend meetings with potential and existing contacts 
It would be good to see candidates for the Sales and Customer Support with:
  • Experience in sales development and customer service, ideally within the manufacturing industry
  • Negotiation skills and proven experience in upselling, cross-selling and closing the sale
  • Experience of working to deadlines and excellent time management
  • Ability to identify strong leads with strong attention to detail
  • Excellent researching skills online and through social media
  • Experience using CRM systems
  • A positive and proactive approach to your work
  • A team player who thrives working in a team environment
  • Knowledge of Microsoft Office
Hours:  Monday – Friday 8:00 am – 4:30 pm
Salary:  up to £26,000 Per Annum

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Reference: 52489565

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