Sales Advisor

Our client based in Guildford are seeking a Customer Sales Advisor to join their long standing team and company. This is a really exciting opportunity for a candidate who is looking to support customer as well as help the business grow day to day. If you are hard working, passionate and able to deliver a great service then this could be the position for you!

The Customer Sales Advisor will:

Place orders for new and existing customers

Make sure customer records are up-to-date and populated with relevant customer details

Support both order processing and customer management

Advise customers on most appropriate solutions and product ranges

Offer superior product advice, sales service and general support across all channels including telephone, email and live chat

Qualify all product, quote and sales enquiries

Identify new opportunities for future on-going relationships to fulfil the customer's needs

Make outbound customer calls

Work towards the companies SLA's

Answer calls from consumer customers, from existing, new and potential customers

Follow up on enquiries or post-order calls to ensure customers have a good understanding of products

Deal with general customer queries regarding status of orders, delivery times or general order administration in a timely and efficient manner

Make sure customer satisfaction is maintained

To be considered the Customer Sales Advisor will:

Have worked within customer services or sales positions previously

Be comfortable working towards personal targets

Work with confidence over the telephone

Maintain fantastic communication skills both written and verbal

Have a good understanding of customer support duties including all aspects of order administration

Hold a positive working attitude and work well under pressure

Have fantastic attention to detail

Be proactive and have the willingness to deliver

Please apply for further information on this great opportunity! Full training will be provided for the candidate and you will have the opportunity to work within a supportive environment.