SALES ADMINISTRATOR

A super new opportunity has arisen for a motivated, keen and capable individual to join an amazing company for the next 12 months.

Our client is looking for a Sales Operations Coordinator focused on global markets. You will be working closely with our Agent Platform as well as other teams such as Partner Success Managers, Business Development and Onboarding.  You will be expected to understand how they operate, identify improvement opportunities, action improvements, and communicate to different stakeholders depending on priority level.

We are looking for someone proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment.  This role requires excellent organizational communications skills as well as effective relationship building skills. You will be required to work closely with different teams and manage different projects. You will be reporting to the Sales Operations team.

Responsibilities:

o Provides sales operation process and support, contributing to the production of effective proposals in line with business requirements.

o Provides support and advice to sales colleagues, equipping them to get the most out of available data and data management systems, including preparing for inbound and outbound lead generation.

o Effective Project Management. Collaborating with different teams to understand how they operate, and identifying any issues that can be resolved short term or long term and would benefit the business.

o Expected to work  across multi-functional teams, evaluate problems to solve, prioritize, provide solutions and track and communicate resolution.

o Works collaboratively to understand and resolve user issues that may affect efficiency in the CRM system Salesforce.

o Contributes to reviewing existing Sales operations performance indicators, generating new ideas in support of driving continuous improvement in sales performance and management processes.

o Creates effective CRM dashboards for tracking and managing pipeline progress.

o Monitors the quality and integrity of CRM data to identify common performance themes, using these as the basis for communication and advice to sales colleagues to improve pipeline management, identifying and tackling instances of non-compliance.

o Provides coaching support to drive increased access and use of sales systems and supports sales colleagues to prepare effectively for business and account reviews.

o Uses win/loss information to analyze data and make opportunity /  recommendations for improved pipeline success and drive effective business planning and reporting, making recommendations for improvement.

o Prioritizes own workflow to ensure timely delivery of different projects with different stakeholders.

o Creates an environment where everyone in the team communicates effectively.

The Sales Operations Coordinator is expected to have the following specialist skills, knowledge and experience:

o Fluency in English is required; other languages a plus (Spanish, Italian, Portuguese, French)

o Previous sales operations experience

o Experience in strategy, operations, technology, analytics or related field

o Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through

o Team player with a positive attitude keen to take on new challenges and learn new skills

o Thrives in a dynamic environment with constant data-driven iteration

o Excellent communication skills and an excellent telephone manner

o Ability to work independently and under pressure

o Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner

o Good organizational skills and attention to detail

o You must be motivated, energetic and reliable with a hunger to succeed

o We are looking for someone upbeat and organized

o An interest in the Travel and Tourism industry, and a genuine passion for our products will be invaluable

o Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly

o Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively

Related Technologies:

o A solid working knowledge of Salesforce, including reporting and creating dashboards and views.

o Mid-Advanced Excel and PowerPoint skills

INDH