Sales Administrator

A successful and fast paced FMCG business seeks an experienced Internal Sales Administrator / Customer Service Advisor for their site in Birmingham.

This is a varied role in a demanding environment, so applicants as well as being able to multi-task will need to be self-motivated and able to prioritise their workload, whilst working as part of a team.

Excellent verbal and written communication skills are also a must as you will be handling order and product enquiries via email, telephone, live chat and social media as well as liaising with other departments such as warehouse, purchasing and accounting.

Key Responsibilities:

• Daily inputting of customer sales orders and invoicing orders.
• Managing orders by reviewing out of stock items and back orders.
• Booking in deliveries and building shipments online and via customer portals.
• Processing customer returns and raising credits.
• Updating and maintaining inventory across all channels.
• Maintaining customer feedback and account health.
• Handling customer complaints.
• Dealing with courier and customer claims.
• Creating and maintaining website/platform content.

Key Skills/Experience:

• Sound computer knowledge.
• Capability to understand Microsoft Office Apps, ERP software.
• Confident, thorough and good attention to detail.
• A quick learner, with a collaborative can-do attitude.
• Passionate about helping customers.

This is a Monday - Friday role and as well as a competitive salary, company pension and employee discount there is also on-site free parking.

If you have the skills and experience that we seek, are able to adapt to change, be a quick thinker, work well under pressure and take initiatives then Bis Henderson Recruitment would be keen to hear from you.

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.