Sales Administrator

M&P Survey is currently looking for a Sales Administrator to come and join our team based at our office in Chester. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary of £24,000 - £27,000 per annum dependant on experience.

About the Company

M&P are a Leica Geosystems main UK dealer and part of the Hexagon group. We are a progressive company supplying survey solutions to civil engineering, construction and land surveying industries.

We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV’S and total station solutions available to geospatial professionals.

About the role:

The Sales Administrator is primarily responsible for processing incoming sales orders and enquiries via multiple channels as well as supporting the endeavors of the dedicated field-based sales team and wider operational requirements of the business.

Key responsibilities as our Sales Administrator will include:

• Processing and facilitation of basic sales enquiries for accessories, consumables and products which do not require demonstration or consultancy
• Contribution to the Sales Pipeline by Logging, allocating and follow up of all sales enquiries received by email, telephone, webpage, and social media
• Partnering closely with all aspects of the business to provide the right level of support and partnership to meet the company’s sales objectives
• Understanding customer requirements and help close sales
• Directing enquiries and opportunities to the field sales team when needed
• Entering and updating customer information in relevant business management platforms
• Taking and processing orders in an accurate and timely manner
• Handling occasional objections and grievances to preserve the company’s reputation
• Going the “extra mile” to meet sales quota and facilitate future sales
• Keeping records of calls and sales and record / disseminate useful information to key stakeholders
• Dealing with conflicting priorities & tight timelines
• Managing delivery under pressure and in conjunction with stakeholders from other departments

What we’re looking for in our Sales Administrator:

• Proven experience in a sales/customer service role
• Proven track record of successfully meeting sales quota 
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Ability to work cross-functionally and collaborate with multiple stakeholders
• Organised and capable of managing multiple sales at different parts of the process from enquiry, quotation, closure, order and delivery. 
• Team oriented – ability to work well with diverse, cross-functional teams
• Good grades in GCSE English Language and Math’s or equivalent
• Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
• Understanding of CRM systems and the importance of data quality and integrity
• Understanding and application of analytics and tracking tools

To join us as our Sales Administrator please click ‘apply’ today – we’d love to hear from you!