Saas Systems Administrator

JOB TITLE: Digital Systems Manager

LOCATION: WALLINGFORD

SALARY: £55K Plus Benefits

As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established timelines.

JOB RESPONSIBILITIES
Team Leadership and Workflow Management:
• Lead and mentor a team of digital system administrators.
• Foster a collaborative and innovative team culture.
• Actively manage workflows, ensuring efficient and well-coordinated implementation.
• Provide technical expertise and guidance to the team in solving complex challenges.
• Stay abreast of industry trends and advancements in digital systems.

Hands-On System Implementation:
• Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment.
• Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development.
• Collaborate with clients and cross-functional teams to ensure seamless integration and customisation.
• Implement and enforce quality assurance processes to deliver error-free solutions.

Internal Systems Management (e.g., Salesforce):
• Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce.
• Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency.
• Collaborate with relevant stakeholders to align internal applications with business objectives.

Third-Line Support/ System Administration:
• Provide expert-level, hands-on support to address complex technical data issues and challenges.
• Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance.
• Conduct thorough testing and validation of all digital systems to maintain optimal performance.
• Maintain clear and organised documentation to facilitate ongoing support and future enhancements.

JOB QUALIFICATIONS
• Experience in an IT setting is essential.
• Proven experience in managing digital systems and leading teams.
• Strong project management skills, with a focus on delivering results within established timelines.
• Excellent communication and interpersonal skills for effective collaboration with clients and team members.
• In-depth knowledge of SaaS solutions and white-labeling processes.
• Proficiency in SQL, HTML, CSS, XML, and JSON.
• Familiarity with Salesforce CRM.
• Extensive exposure to SaaS platforms.
• Must be willing to work variable hours
• Several years previous Customer Service or IT Support is a must

Personal Characteristics:
In addition to the technical qualifications, we are seeking an individual with the following personal characteristics:

Leadership and Vision:
• Proven leadership skills with the ability to inspire and guide a team towards a common goal.
• Visionary mindset to anticipate industry trends and identify opportunities for innovation.

Adaptability:
• Ability to thrive in a dynamic and fast-paced environment.
• Openness to adapt strategies and approaches based on evolving project requirements.

Communication Skills:
• Exceptional communication skills, both written and verbal.
• Adept at translating technical concepts into layman's terms for effective client communication.

Problem-Solving Orientation:
• Strong analytical and problem-solving skills to address complex challenges.
• Capacity to think critically and develop creative solutions to meet unique customer specifications.

Collaborative Team Player:
• A team-oriented mindset with the ability to collaborate effectively across departments.
• Encourages open communication and fosters a positive working environment.

Customer-Centric Approach:
• Dedication to understanding and meeting customer needs.
• Willingness to go the extra mile to ensure client satisfaction and project success.

Detail-Oriented:
• Meticulous attention to detail, ensuring the accuracy and quality of all deliverables.
• A commitment to delivering solutions that meet or exceed customer expectations.

Innovative Thinking:
• Proactive in staying informed about emerging technologies and industry best practices.
• Constantly seeks opportunities to enhance and optimize digital solutions.

Resilience:
• Ability to handle pressure and tight deadlines without compromising quality.
• Resilience in the face of challenges, with a positive and solution-oriented mindset.

Continuous Learner:
• Demonstrated commitment to ongoing professional development.
• Enthusiastic about acquiring new skills and staying ahead in the ever-evolving field of digital systems