Returns Co-ordinator

Due to an internal promotion, our client is looking for a Returns Co-ordinator to join their After Sales Returns team.

In this role, you will play a vital role to customers and external partners and will be fundamental in allowing the department to remain responsive and efficient for all customers. You will be a point of contact for our colleagues seeking to resolve their customer queries, exchange requests, or returns as quickly as possible.

The successful candidate will have a minimum of a year call centre experience, be self starting, highly organised and ideally worked with a company who sell tangible products.

This is a hybrid role (3 days in, 2 from home) with a salary of up to £32k plus excellent benefits.

Main Responsibilities:

• Build relationships with key internal and external stake holders, ensuring that returns are processed correctly and efficiently.
• Acting as a point of contact for B2C colleagues for queries in relation to credit requests for returns
• Coordinate return requests, approving or rejecting in line with company's returns policies and consulting with customers.
• Ensure a high level of customer satisfaction through professional handling of product returns and exchanges.
• Coordinate return activities with customers and our distribution centres.
• Maintain our database of all product returns and exchanges.
• Verify all forms, reports and records relating to product returns, reconcile quantities returned with the return form ensuring all systems are kept up to date.
• Invoice creating for key accounts and data analytics monthly.
• Managing the warehouses outstanding returns and investigating with carriers on those outstanding receipts.
• Consolidating Key account returns back into the business

Skills Required:

• Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
• Must have experience of Returns Processes within a customer service/operations environment.
• Knowledge of statutory requirements (Sales of Goods Act, Product Safety etc) is required.
• Highly competent with Excel and all MS Office packages
• Have strong organisational skills with the ability to prioritise.
• Ability to work under pressure, meet strict deadlines and manage changing priorities with a calm and focused approach.
• Strong attention to detail with the ability to check own work.
• Month End experience processing purchase orders and credits
• Self-motivated with ability to work on own initiative.
• SAP experience.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.