Retirement Housing Advisor - Lewes - East Sussex

Seven Resourcing are looking for a Retirement Housing Advisor to work with Lewes and Eastbourne Councils - East Sussex on an Interim Basis

Based in Eastbourne, East Sussex

Must Have Clear DBS

28.5 Hours Per Week

£15.00 Per Hour (PAYE) or £18.76 Per Hour (Umbrella)

Must have Full UK drivers License and Car as well as the ability to undertake site visits.

The Job -  

Support the delivery of an efficient, effective and consistent tenancy management service, predominantly to older and vulnerable tenants across Eastbourne and Lewes.

Supporting Retirement Housing tenants to maintain their independence e.g. encouraging customer self-serve and spotting opportunities for the Council to initiate further enabling and self-serve.

Respond to customer concerns, manage processes and liaise with specialists and partner agencies. Maintain confidentiality in line with agreed policy and relevant data protection legislation.

To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.

To undertake or support leads in partner agencies on a range of cases, assessing the risk and vulnerability of customers and considering all aspects of the customer's situation in order to provide the best avenue of support e.g. safeguarding referrals.

To maintain the statutory landlord and health and safety requirements within Neighbourhood Housing and provide advice on Retirement Housing matters to tenants and the public.

To take decisions, prioritise and action urgent queries from tenants and the public.

Access and accurately update all relevant information systems, both customer and back office ensuring that the Golden Customer Record is updated and maintained through verification and validation, and in accordance with General Data Protection Regulation principles.

Assist in the design and development of tools and guidance notes for the area of specialism to enable the team to self-serve and widen their knowledge.

To ensure financial transactions are undertaken in accordance with the Council's financial regulations.

To promote, create and implement best use of available social media channels to help increase awareness of the councils' presence in the community.

To work flexibly within the Neighbourhood Housing Team and from any location.

Actively develop and maintain a working knowledge of Lewes and Eastbourne Council's services, processes and procedures.

Applicant Requirements-

Best practice relevant to the post e.g. Health and safety checks, low level ASB, tenancy sign ups, viewings, introductory tenancy visits and tenancy management.

Knowledge of Retirement Housing and issues relating to older people e.g. pension benefits, adult social care services

Ability to undertake site visits.

Full driving licence and access to own vehicle with business insurance

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

Refer a friend, family member or colleague for £250

If you're not the perfect match for this role, but you know a Social Worker who is, help them find their dream job by referring them to Seven Social Care. As a little 'thank you' from us, you will receive £250 for every referral that is successfully placed into a new role.

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