RETENTION ADVISOR

Atkinson Moss are proud to be representing a fantastic company in Norwich in their search in looking for a unique new member to their highly productive team. They are in the search for a Retention Customer Service Advisor.

Key duties include:

• Provide 1st line customer support function to all customers
• Progress all renewal enquiries and inputting of renewal contracts
• Progression of all customer enquiries to ensure timely response and achieving internal targets and KPI’s
• Gather customer feedback data and report back to management

Key Skills:

• 5 years minimum customer service experience
• Experience within a retention role would be beneficial
• Excellent customer service skills and working within a target driven environment

The ideal candidate for this post must have strong customer service or retention skills. Our clients offers fantastic benefits and a basic salary £26,000 - OTE £35,000.

Please submit your details online, or for further details, please contact Lesley Freeman or Wendy Wakefield.