Retail Process Specialist

Are you a retail
specialist?
Do you have a great understanding of retail systems and are you a natural with Excel!?

Bensons for Beds is looking for a new
Retail Process Specialist to
join our Central Operations team, to be responsible for ensuring smooth and efficient retail operations by governing, implementing, and streamlining processes.

Working
from our Support Centre in Accrington, you will play a key role in improving productivity, reducing
costs and ensuring that each process enhances our colleagues’ ways of working, which drive the overall customer experience in our retail stores.

So, what will you do?

As a Retail Process Specialist, you will be responsible for analysing and documenting all processes that impact our retail stores and identify areas of improvement, to develop and implement the changed process.

As well as this, you will:

• Identify gaps in store processes, working cross functionally to map a new process(es) and implementing
  them.

• Work closely with cross-functional teams to identify opportunities for automation and technology integration to enhance
  efficiency.

• Collaborate with store managers and store colleagues to ensure proper execution of processes, providing relevant documentation, communication and training where needed.

• Work closely with the business risk, internal
  audit and IT teams to understand risk and mitigate through excellent process management and
  governance.

What will you get?

In return for your contribution to the store’s performance, we offer a competitive base salaryfo between £25,000 - £30,000 per annum, dependant on experience.

In addition?to that we offer you all these extra benefits:

• Company bonus to be paid annually.

• *Employee discount scheme for Bensons products

• *Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)

• Unum Income Protection - for peace of mind if you’re off work long term due to
  illness.

• *Pension scheme – provided by Legal & General

• *Discounted Gym membership

• *Cycle to Work scheme

• Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit
  you.

• *Enhanced maternity and adoption leave?

• Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)

• Learning and development programmes to gain new knowledge and
  skills.

• Career progression – access to internal opportunities to build your career within Bensons for Beds

Who do we want?

Due to the nature of this role, the successful person will need to have a strong understanding of bensons for beds store processes and strong analytical and problem-solving skills.

You also require excellent communication and interpersonal skills and the ability to work in a fast-paced environment whilst maintaining strong attention to detail and organisational skills.

Understanding our systems is essential, but also being confident using various aspects of Microsoft Suite, including Excel, and having knowledge or retail best practice will help you to be successful in the role. As well as being able to manage and prioritise multiple tasks and change and navigate through ambiguity.