Retail Duty Manager

Retail Duty Manager (Ref: MY45615)

A Japanese cultural hub based in London is looking for a Retail Duty Manager to join their office.
The ideal candidate should have +3 years’ experience in retail management (in high-end retail) including team management experience.
Understanding of Japanese culture and some Japanese skill would be advantageous.

TYPE: Permanent, full-time, Shift
WORKING HOURS: Shift work 40 hours per week. Monday to Sunday 10am to 8pm
SALARY: £32K depending on experience
START: ASAP
LOCATION: London (some possibility for remote work by agreement with the line manager (e.g., 1 day per week after training completed)

Retail Duty Manager Responsibilities:
Retail
• Manage and motivate the team to ensure a focus on customer service and selling to achieve targets
• Stay up to date with and ensure team promotes all facilities, exhibitions, events, and product lines
• Ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows.

Shop and Online Shop Operations
• Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team
• Provide the team with a morning briefing and handover briefing at the beginning and end of both shifts
• Handle on-site and online customer inquiries, complaints, refunds, and exchanges.
• Support the operational implementation of any Shop promotions or experiences on the Shop floor.

Team Management
• Provide daily supervision of team

Health, Safety & Security
• Ensure in the team complete induction and compliance training
• Ensure accident and incident reporting procedures are understood and complied with by Team
• Support front-of-house security and safety and liaise with the security team according to procedures
• Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements

Retail Duty Manager ideal Experience:
• Over 3 years’ experience in retail management (in high-end retail) including team management experience
• Excellent written and spoken English
• Bachelor’s degree or equivalent
• Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting
• Experience in and ability to lead and motivate a team
• Excellent interpersonal skills and lead by example to ensure a welcoming customer experience
• Know how to resolve incidents and resolve customer complaints to a satisfactory outcome
• A sensitivity to and understanding of Japan and Japanese cultures
• Proficiency in using EPOS and other retail related systems
• Good level of proficiency of all MS Office suite systems
• Exceptional attention to detail and focus
• Effective collaborator, able to work with colleagues across the organisation
• Ability to create a climate where professional learning and personal growth are actively encouraged and valued
• Exceptional standard of customer service through well-established and effective communication skills
• Ability to multi-task and prioritize work, whilst paying attention to detail
• Strong organizational, planning, and problem-solving skills and excellent time management skills.
Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial
• Experience of visual merchandising advantageous
• Other language skills, including Japanese, would be advantageous

All applicants must have the right to work in the UK as the Company is not able to offer visa support.

If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.