Restaurant Supervisor

Supervisor

Do you have a passion for Catering and want to take your career to the next level? If yes, then Reed Recruitment has the perfect role for you!

Purpose

The Pantry Supervisor will form part of the Retail Outlets Management team and will ensure the smooth operation of our on-site restaurant. The role is primarily responsible for the smooth running of the customer experience in accordance with agreed company and food safety standards, in a professional and efficient manner. They will also liaise with the kitchen team to ensure there is an excellent relationship between front and back of house teams. This role will also be responsible for overseeing other units on site and retail store as and when required. This is an exciting opportunity to be part of a vibrant team who get to meet guests from across the world each and every day. The successful candidate will receive a range of formal training to ensure they are equipped for their role and longer term there are development opportunities for individuals wishing to establish their career within the industry. 

Responsibilities.

• Supervise the crew on a daily basis, ensuring they are engaged and motivated to provide a 5* Customer.
• Service to visitors at all times.
• Manage service to provide a smooth and enjoyable dining experience for our guests.
• Assist the Retail Outlets Manager in ensuring 5-star standards are met throughout the department.
• Process transactions including exchanges, refunds, exchanges, discounts, voids etc. in line with company polices and SOP’s.
• Ensure the team are fully compliant with food safety regulations.
• Drive sales, KPIs and VSAT results, and maximise the average transaction value per customer.
• Deal with customer feedback as required.
• Adjust rosters in cases of absence ensuring all outlets are fully operational.
• Ensure shift patterns, breaks and specific duties are allocated to all crew and that the daily brief has been communicated.
• Stock management across all 3 outlets to include communicating with kitchen, procurement and goods in team to ensure outlets are fully stocked at all times in line with visitor number expectations.
• Take ownership of hospitality stocktakes when necessary and ensure these are completed efficiently.
• Training and coaching of new and current crew members.
• Ensure cash drops and till reconciliations are dealt with securely and efficiently in accordance with company guidelines.
• Undertake your duties in such a way as to enhance and protect the reputation and public profile of Titanic Belfast.
• Ensure all interactions with guests, management and crew are of the very highest professional standards and in line with the culture and standards of the organisation.
• Deal with any staff compliance issues and reporting these to the Retail Outlets Manager in a timely manner.
• Flexibility across various departments and duties to support the team and business requirements.
• Full compliance with all Policies and Procedures including Health and Safety, GDPR, and Food Hygiene.
• Ensure adherence to and compliance with all GDPR/Data Protection related policies and procedures.

Essential Criteria

• A minimum of one year’s experience in a similar role.
• Previous cash handling and financial compliance experience.
• Previous stock management experience.

If you are interested in this role, please apply online or contact me on for more information. We look forward to hearing from you!