Resolution Analyst

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by highlighting their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Resolution Analyst

Salary: Competitive

Duration: Permanent

Location: Beaufort House, 15 St Botolph St, London EC3A 7QU

Working Hours: Mon to Fri 9am to 5pm Hybrid (work at least 2 days in the office)

Start Date: ASAP

Purpose of the role:

Reporting to the Resolution Team Manager, you are responsible for the delivery of the Solvency Investigation process and supporting the Resolution business area including Emerging Issues, Default, and Insurance to ensure the right outcomes for our customers.

You will strive to put our customers first and ensure that customer claims, queries, and payment processes are adhered to and resolved within agreed time frames.

Duties of the role:

In being a member of the Resolution Team, you will:

• Deliver one consistent pre-default process for all claims/ products/firms.
• Liaise with third parties including the firm, FCA, FOS, PRA, Insolvency Practitioners, and Run off agents to collect relevant information on the firm.
• Collect and analyse relevant data and information on which the client can make appropriate decisions and/or payments to customers.
• Prepare process documentation and direction for the handling of claims upon declaration handover.
• Take responsibility for preparing and sending out requests for information, monitoring replies and chasing as appropriate.
• Determine the legal status, liability, and solvency of firms, providing the required documentation and correspondence for decisions.
• Provide strong administrative support to the wider Resolution business area.
• Provide strong customer service to the client's customers you interact with.
• Liaise and support the wider Resolution teams to ensure customer queries are managed and adhered to with agreed SLAs.
• Regularly review supporting internal processes to identify opportunities for continuous improvement.

You will be able to demonstrate the knowledge, experience, or mastery of:

• Demonstrate knowledge of Financial Services and the products the client deals with
• Demonstrate strong administration skills.
• Strong organisational skills and attention to detail
• Demonstrate detailed knowledge of the clients Rules, Policies and Processes.
• Demonstrate working knowledge of customer experience.
• Demonstrate working insolvency knowledge

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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