Residential Property Manager

Role Overview

We’re growing here at Savills and we’re looking for the newest member of our Birmingham Property Management team. We want to attract the best talent, and it’s important to us that you are a friendly, organized and proactive team player who is great at prioritizing tasks.

In this role as Residential Property Manager, you will be interacting with a wide range of clients in both UK and International markets. You’ll also have the opportunity to work with our experienced teams across the country.

This multifunctional role requires high energy and a willingness to get stuck in. You’ll be on hand to help whenever necessary with a varied workload in active and busy offices. Often there will be time pressures and short notice requests – our Property Managers thrive under this pressure.

If you are driven, hungry to succeed and wanting to work for a world leading Real Estate brand then this is the move for you.

This role has a competitive package and Savills offer a great induction programme as well as ongoing support and training during your career with us.

Core hours will be Monday to Friday 8:45am to 5:30pm with a requirement to work 1 in 3 Saturdays 10am-3pm with half day off in lieu for each Saturday.

Key Responsibilities

The main purpose of the role is to ensure Savills Landlords and Tenants receive an effective, customer focussed property management service during their tenancy.

Our Property Managers are responsible for a wide range of tasks: customer care for clients, organising and conducting inspections and check outs, negotiating renewals and administrating deposit returns. You’ll also be required to administer Tenancy Progression through to move in and to meet and greet clients.

You will be expected to take the lead on ensuring all required paperwork and checks that are carried out for each tenancy, with the support of your team, complying with all Savills processes, ARLA guidance and statutory legislation.

• Checking and preparing properties for new tenancies

•  Ensuring all properties have a valid Gas Safety, EIC/EICR, PAT and Licenses

• Arranging pre tenancy works in relation to special clauses agreed at offer point and ensuring timely completion

•  Arranging or preparing the inventory and check in

•  Preparing welcome packs for the tenant

•  Meeting new tenants at the start of the tenancy

• Set up of utilities

• Deal with day-to-day property maintenance issues

• Planned maintenance

• Invoice management and processing

• Obtaining competitive quotations

• Organise renewal of safety certification and remedial works during the tenancy

• Carrying out mid-term property visits in line with our terms of business

• Prepare mid-term reports to send to the landlord and feedback to the tenant if a breach has been noted

• Preparing checkout reports to send to the landlord and tenants

• Negotiate renewals where appropriate

• Ensure that tenants are referenced appropriately and right to rent checks are obtained as well as verified Identification documents

• Negotiation and distribution of the deposit return

• Progression and administration related to new tenancies and renewals

• Prospecting for and managing relationships with contractors and suppliers

• Participate in, and on occasions lead, morning and weekly team meetings and completing related reports.

• Ensure all company training is attended and completed

• Follow up and report on rental arrears and statements for landlords and tenants

• Comply with Savills Employee Handbook including your Health and Safety responsibilities

• Comply with all current legislation affecting the business

• Be a good team worker – working and supporting all central services and the local office

• Ensure all management systems are kept up to date and maintained

• Ensure that only approved and suitable contractors are instructed and source new contractors where required

• Raise work-orders for all works

• Progress Insurance claims where appropriate

• Respond to incoming emails within two hours when in the office, or by the end of the day latest if out on appointments

• Deliver excellent customer service at all times
  
  In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills

We are looking for someone who is organised, enthusiastic, target driven and has the willingness to go the extra mile to provide excellent customer service and help the team succeed. Although previous lettings experience is preferable it is not essential, we have very successful property managers from a variety of backgrounds our priority is to find a positive individual dedicated to the role.

Team Overview 

The Birmingham office is spearheaded by the Head of Department for Residential Lettings, ensuring a focused and professional service. The team includes a Lettings Negotiator and a Client Liaison Coordinator, both dedicated to facilitating smooth operations and client communications. Additionally, our team is supported by a skilled Property Manager, who plays a crucial role in managing our clients' properties with utmost efficiency and professionalism. 

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.