Residential Community Manager

Salary: c£41,000
Job Type: Full Time, Permanent
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

The Residential Community Manager will be responsible for delivering all aspects of the lettings and operational management of a portfolio of buildings. You will be responsible for the day to day service delivery, ensuring that your team provides the best possible service to meet the needs and expectations of both existing and prospective customers, driving forward the Group’s continuous improvement agenda. Where required you will act as the groups representative on any client appointed developments.

What you’ll be doing:

• Responsible for implementing & delivering all aspects of operational and budgetary management of a portfolio of buildings, including the delivery of exceptional high quality customer service.
• Managing and creating the operational budget for each building and ensuring that all financial matters are managed both effectively and efficiently.
• The overall responsibility to produce client reports on a weekly, monthly, quarterly and annual basis that includes lettings performance, financial reporting and compliance matters.
• Deliver all KPI’s through effective operational management and ensure the highest possible standards in line with service level agreements.
• Provide inspirational management to onsite colleagues including Building Manager and Lettings Negiotator to ensure excellent levels of resident satisfaction.
• Ensuring that all residents services are provided to a high standard such as cleaning, repairs, maintenance and all relevant building components are serviced and maintained in line with relevant legislation.
• Arrange and chair regular relationship and KPI review meetings with the client and any other stakeholders.

What we need from you:

• Significant Property Management experience within Build to Rent and Block Management sectors.
• Excellent understanding of H&S and Building Management.
• The ability to work proactively and to use initiative in a highly competitive and dynamic environment.
• Excellent people management skills and experience of managing colleagues.
• A proven track record in developing and maintaining working relationships with clients, customers, contractors and any other key stakeholders.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity
• As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role.

What you will need:

• Minimum 5 years’ experience of working within the private lettings property sector
• Relevant professional qualifications with ARLA and or IRPM Qualification
• IOSH Qualified and or strong working knowledge of Health & Safety in Property Management and associated acts.
• Strong skills in all Microsoft Office Applications.
• Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check.

What we give you in return for your hard work and commitment

• Pension | DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
• Annual leave |Start at 26 days annual leave + Bank Holidays
• Ways of Working : We offer some Hybrid and flexible working
• Reward & Recognition | You Count Rewards are individual reward’s for going ‘above & beyond’ | Compliance based training bonuses paid annually
• Professional Fees | The business pays the cost of one professional membership fee for each colleague
• The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and Wellbeing Initiatives | Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

REF-213 577