Residential Building Manager

Position: Residential Building Manager

Location: West End

Hours/Days: Monday to Friday 08:00 - 17:00

Salary: £45k

We currently have an exciting opportunity for an experienced Residential Building Manager to work for a boutique Luxury residential building located in the heart of London's West End.

Based at the front desk day to day, the Residential Building Manager will work alone, being independently responsible for the day to day management of a small building of 15 Luxury apartments valued at between £1.5m - £2.5m per unit.

Duties and responsibilities:

The Residential Building Manager will be responsible for;

• Ensuring a 5 star service is delivered to residents at all times

• Developing and maintaining positive working relationships with residents, contractors and property management teams

• Handling residents queries and complaints regarding the management of the building

• Problem solving and managing residents expectations in a polite and helpful manner

• Manning the front desk, meeting and greeting residents upon arrival and departure

• Signing for packages and deliveries

• Liaising with and coordinating contractors

• Monitoring contractors and ensuring that works are carried out with the minimum disruption to residents caused

• Carry out regular patrols of the building to ensure the highest standards of maintenance, cleanliness, security and health and safety are met

• Reporting to management, any issues relating to maintenance, cleaning, health and safety and security

• Management of the CCTV system ad acting as data manager

• Issuing keys to authorised personnel and ensuring their safe return

• Distributing management correspondence to residents on behalf of the managing agent

• Keeping detailed records of all ongoings at the development, relating to visitors, contractors, issuing of keys, parcels, patrols, safety checks, queries and complaints

Candidate Specification:

The Residential Building Manager must meet the following criteria;

• Previous experience as a Residential Head Concierge or Residential Building Manager

• Previous experience with sole responsibility for the day to day management of a residential building

• Good working knowledge of health and safety compliance in a residential building

• Good general understanding of leasehold property management

• Previous experience in dealing with leasehold management queries and complaints

• Good working knowledge of residential buildings plant, facilities, security, access control and fire safety systems

To apply for this Residential Building Manager role, please submit a copy of your CV along with a covering letter, outlining your suitability for the role.

Due to the high volume of applicants, Thomas Webb will only respond to suitable candidates for the Residential Building Manager role within 14 days of the application submission.