Residential Building Manager

Residential Building Manager

Canary Wharf

£55,000

Main Responsibilities:

• Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.

• Direct supervision of the Concierge Team and Cleaning Staff including monitoring of on-going performance- including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.

• Direct liaison and communication with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents’ meetings to keep them informed on all aspects of management.

• Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant.

• Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out.

• To liaise with the Group Fire Safety & Environmental Manager and the Head of Facilities to ensure that the following procedures are implemented in accordance with the appropriate requirements.

• Maintenance and testing of all fire and life safety equipment.

• Compliance of conditions of the Buildings Fire Risk assessment.

• Compliance with current legislation and company requirements in respect of current "Health and Safety" Law.

• All statutory compliance and regulations.

• To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider management strategy.

• To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.

• The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development.

• Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc.

• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.

• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.

• Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required

• Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews.

• To manage the residential aspects alongside the Estate, Retail and Commercial Management teams and the Contractors Limited team to provide a seamless service to residents.

• To liaise with the Estate Management team on the operation of the car park and storage lockers along with the infrastructure.

• To carry out other reasonable duties as instructed and directed as required. Responsible for residential property management delivered on site and provision of services as defined by the residential management agreement and leases.

• Responsible for the control of staffing costs. Management supervision of all staff dedicated to the residential management operation of Newfoundland.

• Coordination with the Estate Management and Customer Services Teams to provide a seamless service to residents.

• Monitoring and chasing of Resident arrears in line with timelines as set in the SOPs ensuring payments are received inline with terms of the tenancy agreements to reduce the risk of legal proceedings

• To conduct routine bi-yearly visits to occupied apartments for the purpose of ensuring compliance with the obligation of tenancy agreements and action any maintenance issues or areas of concern

• Oversee the end of tenancy process and deposit release ensuring the turn around of apartments is dealt with efficiently to reduce void periods.

• Management of inventory check in and check out ensuring sufficient documentation of the condition of the apartments at the beginning and end of tenancies

What We Require of You:

• A good overall education to 'A’ Level / NVQ Level 3 or 4 standard or equivalent.

• Previous experience in High End Residential Property Management for a minimum of 3 years, at management level.

• An understanding of the principal aspects of legislation relating to the management of Residential Property Law with the ability to understand complex legal documentation, e.g. leases

• Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments, with a working knowledge of Health and Safety requirements and legislation.

• Experience of budget management, and financial reporting.

• Knowledge of Section 21 requirements.

• Experience negotiating, instructing and managing large contracts of work.

• Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative, with commitment to teamwork and the ability to function as part of a team.

• Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations.

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.