Resident Services Manager

Looking for a rewarding role with one of the countries top build-to-rent brands? Join our client's team as an Assistant Manager, where you'll drive daily operations and lead a small, dedicated team.

While property experience is preferred, it's not mandatory - your passion for excellence is what matters most. With support from our client's experienced leadership, you'll help ensure the residents enjoy exceptional living experiences.

The main responsibilities of the Assistant Manager:

• Provide top-tier customer service to residents through meet & greet, handling inquiries, and ensuring seamless move-in/move-out processes.
• Lead Resident Service Team to garner positive online reviews and feedback, implementing strategies to improve Net Promoter Score (NPS) surveys.
• Manage team rota, coordinate property inspections, and liaise with contractors for maintenance tasks to ensure operational efficiency.
• Oversee fire safety checks, water hygiene, and communal area management, ensuring adherence to health and safety regulations and industry standards.
• Monitor rent performance, contribute to financial targets, and manage operational expenditure within budgetary constraints.
• Assist Senior Manager with weekly and monthly reports, maintain accurate records of key receipts, visitors, and incidents.
• Plan and deliver events for the residents
• Efficiently manage void periods and ensure compliant return of deposits, contributing to overall rental performance
• Review resident feedback and identify opportunities for enhanced service delivery

What we're looking for:

• Demonstrated leadership by example, willing to lead from the front.
• Preferred previous experience in property-related roles is desirable
• IF you do not have property experience - Retail / Hospitality / Leisure Management is essential
• Essential experience in market rental properties, travel & tourism, or hospitality sectors.
• Strong communication skills, with a focus on listening and building relationships.
• Awareness and implementation of Health & Safety.
• Goal-oriented, positive, and resilient mindset, committed to exceptional outcomes for residents and communities.

Shift patterns are on a biweekly basis rotating an 8-5pm followed by a 11-8pm.

There will be 1:2 Saturdays but you will receive a day off the following week

You will receive a basic salary of up to £32,000

Fanastic working culture

Proven career progression opportunities

Fantastic Benefits Package