Residence Porter and Driver

Position: Residence Porter & Driver
Location: Central London
Reporting to: Assistant Head Concierge/ Head Doorman
Core Hours: 4 x 12 hour shift, day - in alteration with Door person(s)/ however depending on
business needs

One of the largest and most prominent residential developers which is in great international expansion is looking for a Residence Porter and Driver for one of the most prestigious residential projects in London
It is a superbly designed private residential development, comprising over 40 apartments, and is the home to some of the most successful people worldwide. This includes a swimming pool, gymnasium,
sauna, steam, treatment rooms, games room, and private cinema.


Role Purpose
As often being the first and last contact the Residence Porter & Driver will always be at the forefront of
residents' service, giving a genuine welcome, creating a memorable engagement, and exceeding
expectations delivering the highest standards of service and hospitality.

Key Responsibilities

• Service delivery/quality
• Ensure complete resident satisfaction, by providing information and services that always meet
  a 5 star+ experience
• Recognize and greet all residents in a friendly and warm manner using their names.
• Open cars/taxi doors and assist residents, their guests, and potential customers as required
• Assist residents if needed with light tasks, collection & delivery duties
• Assist residents with waste collection
• Monitor and manage all vehicles and direct them accordingly
• Deal with any resident queries and complaints in an efficient manner making sure to deliver a positive
• Escalate to your supervisor/manager if required.
• Check arrival and departure reports for all visitors to anticipate and satisfy needs
• Handle any residence and visitor enquires or contact the correct person on residents' behalf
• Control all vehicle parking at the entrance and monitor safety around the car stacker system
• When available and as directed, drive the residents' house car and safely deliver all residents to
  their destination or collect
• Maintain and monitor security aspects and raise the alarm / call for assistance if required
• To give and receive handover information at the end of shifts, to ensure effective
  communication for the benefit of residents and colleague
• Ensure the safety of pass keys, car keys, and keys for operations
• Carry out ad hoc reasonable requests as directed by the manager
• Manage projects and any other reasonable duties as required
  
  Health and Safety/Compliance
• Ensure you attend all H&S and fire training as directed by the Manager to be fully
  compliant with H&S and fire legal requirements
• Report all accidents, near misses, and hazards to your manager/supervisor to ensure they are
  dealt with to prevent any injury
• Comply with safe working practices as laid down under the Health and Safety at Work Act 1974
  and the company health and safety policies
• Report any defects in the building, plant, or equipment according to procedures
• Ensure any accidents to colleagues, residents, or visitors are reported by
  procedures
  
  
  

Person Specifications and Attributes

• Strong knowledge of London to assist both residents and colleagues
• Excellent communication skills both written and verbal
• Professional appearance and presentation
• Highly organized with great attention to detail
• Quality-driven with a passion for excellence
• Conscientious with a positive attitude
• Ability to deliver high standards of customer service that is personalized, confident, and calm
• Can commit to flexible working hours to meet the demands of a 24-hour operation
• Ability to work as part of a dedicated and passionate team
• Personable, amiable, empathic, self-starter, discreet, tactful and charming, flexible and a team
  player
  
  Required Qualifications and Experience
• 5 years of relevant experience in luxury community management or luxury hotel
  management, during which the candidate has demonstrated success and advancement.
• A full, valid UK driving license and a minimum of 25 years of age due to insurance restrictions of
  the resident's house car and valet service
  
  Desirable
• Previous hotel or luxury residential opening experience would be an advantage
• Additional languages would be beneficial
• First Aid Certificate

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.