Reservations Agent

Senior Bookings Coordinator
Based in London, W11
Full time permament office based position
Salary: £31,000 -35,000 per annum

Our client a luxury fine dining establishment that is seeking a dedicated and experienced Senior Bookings Coordinator to join their team. You will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role.

Ideal candidate will posses excellent communication skills and exception organisational skills and high attention to detail

Responsibilities of the Senior Bookings Coordinator

• Oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service.
• Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations.
• Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience.
• Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary.
• Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software’s and tech
• To complete generic office work and tasks as and when. Assisting in events operations and organisation.

Requirements:

• Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment.
• Demonstrated leadership abilities with a proactive approach to problem-solving and team management.
• Familiarity with the Microsoft Office suite.
• Strong command of the English language with exceptional written and verbal communication skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Detail-oriented with a focus on providing outstanding customer service.
• Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties.